Food labelling e-learning course
Distance selling

Distance selling

Picture of a delivery van

A supplier and a buyer may not be physically in the same place at the same time. Specific provisions in the FIC for food offered for sale remotely, for instance on home shopping websites, outline when and how to fulfil food information requirements.

Prepacked food

When a prepacked food is sold remotely, all the information required by EU law for the food must be available before the buyer completes the purchase. Only the 'best before' or 'use by' date are excluded from this requirement.

The information must be available on the distance selling platform (e.g. catalogue, website) or via other free-of-charge means indicated by the supplier (e.g. a free telephone helpline).

All the Article 9 mandatory particulars must be available at the moment of delivery.

Non-prepacked food

Food information requirements here comprise allergen information and any information required to be provided under EU member state national rules. When non-prepacked food is sold by distance selling, these information requirements must be available before the buyer completes the purchase. Only the 'best before' or 'use by' date are excluded from this requirement. All the required particulars must be available at the moment of delivery.

Delivery by automated means

Prepacked foods may be sold via automatic vending machines or automated commercial premises. In these cases, the FIC Article 9 mandatory particulars only need to be made available to the buyer at the moment of delivery.